Payments and refunds

Can I get a refund if I cancel my registration?

That depends on the terms and conditions of your registrar, where you purchased your domain name from. DotCoop allows registrars up to a 5-day grace period for new registrations. The cancellation of any transaction and refunds are handled strictly by your registrar.

Renewals and transfer payments cannot be refunded.

If my organization is determined ineligible for registration in the Verification Process, will I receive a refund?

If your name is revoked because you are ineligible for a .coop registration, you will not typically be refunded the .coop registration fee.  Please review information on your registrar’s web site about refund policies. For further information, please contact support@nic.coop.

What happens if an eligible registrant becomes ineligible?

If an eligible registrant becomes ineligible to hold a .coop name because of demutualization, dissolution of the co-op or other means, then the registrant should notify dotCoop within 30 days and the name will be revoked and become available for repurchase by another eligible organization.DotCoop will also move to revoke names if notified by this change by outside parties using the standard manual verification process.

.Coop domains registrations by ineligible businesses or individuals will be revoked after the Verification Process is completed.

What is the Add Grace Period for .coop domains?

The .coop registry allows for a 5-day grace period on adds.During that 5-day period, a refund will be given.After that time, no refunds are provided by the registry.Registrars may have different policies that may take precedence based on your registration agreement with the registrar.Please check directly with your registrar on their policies and procedures for grace periods.

Can we buy a name if our co-op is not fully organized?

Yes, you can purchase a name for your co-op as it is being formed. DotCoop recognizes the need to create your internet identity as an integral part of the start-up of any company in today’s world. However, dotCoop reserves the right to review your eligibility after an appropriate time and revoke your .coop domains with no refund, if the organization that is created is not eligible as defined by our Charter. Generally, dotCoop reviews such registrations within four to six months of registration.